Cancellation policy

Cancellation & Payment Policy

Payment

When you book directly with us, the full amount is paid at the time of booking. After you send your booking request, you will receive an invoice by email with bank transfer details. Your booking is confirmed once we have received the payment. Until then, the dates are not reserved.

Cancellation by the guest

- 14 days or more before arrival: full refund.

- 7 to 13 days before arrival: 50% refund.

- Less than 7 days before arrival, or no-show: no refund.

Days are counted to the check-in date. Cancellations must be sent to us in writing (email or SMS). Refunds are paid by bank transfer within 14 days.

Changing your dates

If you need to move your stay, contact us as early as possible. We will do our best to find new dates, subject to availability and any price difference.

Early departure

Nights not used because of a late arrival or early departure are not refunded.

Cancellation by us

If we have to cancel your stay for reasons on our side, you will receive a full refund of everything you have paid.

Weather and travel insurance

Weather conditions are not a reason for a refund. We recommend taking out travel insurance that covers cancellation.